Shipping Policy
• Shipping is free for all orders over $100 and for addresses only within the continental United States.
• All orders shipped using free shipping will be shipped via the quickest and most cost effective method available. Tracking numbers will be provided where applicable.
• Processing time for shipping on all orders is generally 2-3 business days.
• Customers not eligible for free shipping should contact us prior to placing their order to obtain a shipping quote.
• Shipping carriers used most often include FedEx, UPS, and USPS.
• Orders placed with expedited shipping will ship within 24 hours, same day shipping cannot be guaranteed.
Returns Policy
• A Return Merchandise Authorization (RMA) number must be issued before any returns can be made. Returns sent without prior authorization will not be processed and will be returned at the customer's expense.
• Returns will be allowed only within 14 calendar days of the receipt of your product(s). This will be verified through shipping (ie., tracking number).
• An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any refunds are issued.
• Merchandise must be NEW, unused, and in original sellable condition. Merchandise showing signs of having been opened, installed, modified, mounted, scratched, painted, or defaced will not be accepted. It is the responsibility of the customer/installer to verify the correct fitment and/or vehicle application BEFORE installation. If the condition of the returned merchandise does not meet these requirements, it will be returned at the customer's expense.
• For fitment issues, the customer must first contact the manufacturer of the product for verification before a return can be authorized. If the manufacturer's contact information can not be located, please contact us.
• Returns must be sent prepaid and insured by the customer. It is also recommended that a tracking number be obtained.
• Once the returned item has been received, please allow 7 working days for your return/exchange to be processed.
• Original shipping and handling charges are non-refundable; this includes shipping and handling charges incurred by Gremlyn's Garage that were not charged to the customer (such as free shipping).
• Refunds for all authorized returns are returned via the original payment method.
• These criterias are also applicable to unapproved, refused shipments.
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